Frequently Asked Questions
Everything you need to know about your Natasha Denona beauty experience.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in gently used or new condition to qualify for a full refund.
Are Natasha Denona products cruelty-free?
Yes, Natasha Denona is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How do I find the right shade for my skin tone?
Each product page features a detailed shade finder and high-resolution swatches on multiple skin tones. For personalized advice, you can contact our beauty experts via the 'Contact Us' page.